Terms of service

TERMS OF SERVICE (EU)

Last updated: January 28, 2026

OVERVIEW

Welcome to trauto.eu (the “Store”). The terms “we”, “us”, and “our” refer to SIA “Reiņu īpašumi”, registration No. 50003887471, VAT No. LV50003887471, registered address Rīga, Vienības gatve 29A–9, LV-1004 (the “Merchant”).

We operate this Store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services.

These Terms of Service (the “Terms”) set out your rights and obligations when using the Services.

By accessing, browsing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. MERCHANT INFORMATION

Legal entity: SIA “Reiņu īpašumi”
Registration No.: 50003887471
VAT No.: LV50003887471
Registered address: Rīga, Vienības gatve 29A–9, LV-1004
Email: vienibas29a@gmail.com
Phone: +371 20001717

2. ACCESS AND ACCOUNT

You confirm that you are at least 16 years old and legally capable of entering into binding contracts. If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

All information provided must be accurate, current, and complete. We reserve the right to suspend or terminate accounts containing false or misleading information.

Accounts are personal and non-transferable.

3. PRODUCTS AND AVAILABILITY

We make reasonable efforts to display products accurately. However, product appearance (including colors) may vary depending on your device or settings.

Product descriptions, availability, and prices may be changed at any time. We reserve the right to limit quantities or discontinue products without notice.

4. ORDERS AND CONTRACT FORMATION

By placing an order, you submit a binding offer to purchase the selected products.

A contract is formed only when:

we confirm acceptance of your order, and
payment has been successfully processed.

We reserve the right to refuse or cancel orders, including in cases of pricing errors, suspected fraud, or lack of availability. If an order is cancelled, any payment received will be refunded.

5. PRICES, TAXES, AND PAYMENTS

All prices are displayed inclusive of VAT, unless stated otherwise. Shipping and handling costs are shown separately before checkout.

Accepted payment methods are displayed during checkout. You confirm that you are authorized to use the selected payment method.

6. SHIPPING AND DELIVERY

Delivery methods, costs, and estimated delivery times are shown during checkout. Delivery times are estimates only.

Risk of loss passes to you when the goods are delivered to you or a third party designated by you. We are not responsible for delays caused by carriers, customs, or circumstances beyond our reasonable control.

7. RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union, you have the right to withdraw from the distance contract within 14 days without giving any reason. This right does not apply to businesses or legal entities acting in a professional capacity.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

Exercise of the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (for example, by email to vienibas29a@gmail.com).

The consumer may, but is not obliged to, use the model withdrawal form provided under EU consumer legislation.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the cost of standard delivery (but excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

Refunds will be made using the same means of payment as used for the original transaction, unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first.

Return of Goods

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal.

You will bear the direct cost of returning the goods, unless otherwise agreed.

You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

goods made to the consumer’s specifications or clearly personalized;
sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
goods which are liable to deteriorate or expire rapidly;
goods which are, after delivery, inseparably mixed with other items by their nature.

8. RETURNS AND REFUNDS

All returns and refunds are governed exclusively by Section 7 of these Terms and applicable EU consumer protection law.

9. LEGAL GUARANTEE AND WARRANTY

Consumers benefit from a mandatory two-year legal guarantee under EU law for goods that are not in conformity with the contract.

Any commercial or manufacturer warranties are provided in addition to, and do not affect, your statutory rights.

10. INTELLECTUAL PROPERTY

All content available through the Services is owned by or licensed to us and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only.

Unauthorized reproduction, distribution, or exploitation is prohibited.

11. THIRD-PARTY TOOLS AND LINKS

The Services may include tools or links provided by third parties. We do not control and are not responsible for third-party content or services.

Use of third-party services is at your own risk and subject to their respective terms.

12. RELATIONSHIP WITH SHOPIFY

The Store is powered by Shopify. All sales are made directly between you and us. Shopify bears no responsibility for transactions, products, or disputes arising from purchases made through the Store.

You expressly release Shopify from any claims related to your transactions with us.

13. PRIVACY AND DATA PROTECTION

Personal data is processed in accordance with the GDPR, our Privacy Policy, and Shopify’s Privacy Policy.

By using the Services, you acknowledge that personal data may be processed outside your country of residence in accordance with applicable safeguards.

14. USER CONTENT AND FEEDBACK

If you submit reviews, feedback, or other content, you grant us a perpetual, royalty-free, worldwide license to use such content for any lawful purpose.

You confirm that such content does not infringe third-party rights or violate applicable laws.

15. PROHIBITED USES

You may not use the Services for unlawful purposes, to infringe rights, transmit malware, engage in fraud, or interfere with the operation or security of the Services.

We reserve the right to suspend or terminate access for violations.

16. TERMINATION

We may suspend or terminate access to the Services at any time. Obligations incurred prior to termination remain enforceable.

17. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, to the maximum extent permitted by EU law.

Nothing in these Terms limits or excludes mandatory consumer rights.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect or consequential damages, loss of profit, or data loss.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

19. FORCE MAJEURE

We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, supply disruptions, or governmental actions.

20. COMPLAINTS AND DISPUTE RESOLUTION (EU)

Complaints may be submitted to vienibas29a@gmail.com.

Consumers may also submit complaints via the European Union Online Dispute Resolution (ODR) platform.

We are not obliged, nor willing, to participate in alternative dispute resolution proceedings, unless required by law.

21. GOVERNING LAW AND JURISDICTION

For consumers, these Terms are governed by the laws of Latvia, without prejudice to mandatory consumer protections under EU law.

For business customers, disputes shall be subject to the exclusive jurisdiction of the courts of Latvia.

22. SEVERABILITY

If any provision is held unenforceable, the remaining provisions remain in full force and effect.

23. CHANGES TO TERMS

We may update these Terms from time to time. Changes apply from the date of publication. Continued use of the Services constitutes acceptance of the updated Terms.

24. CONTACT

SIA “Reiņu īpašumi”
Email: vienibas29a@gmail.com
Address: Rīga, Vienības gatve 29A–9, LV-1004